AIQUA system performance degraded due to database overloading

Incident Report for Appier Enterprise Solution

Resolved

The performance issue has been fully resolved.

Posted Feb 08, 2024 - 09:09 UTC

Monitoring

Most services have been resumed. Engineering team will keep monitoring the system for the next 12 hours.

Posted Feb 08, 2024 - 03:37 UTC

Update

We are continuing to work on a fix for this issue. During the service recovery process, segmentation service and campaign delivery service might be delayed.

Posted Feb 08, 2024 - 03:13 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 08, 2024 - 02:33 UTC

Investigating

We are currently investigating this issue.

Posted Feb 08, 2024 - 02:33 UTC

This incident affected: AIQUA Services (AIQUA Web UI Service, AIQUA Campaign Service, AIQUA Recommendation Service).