AIQUA system performance degraded due to database overloading

Incident Report for Appier Enterprise Solution

Resolved

Engineering team has confirmed that all API and campaign services have been recovered.

Posted Feb 02, 2024 - 05:43 UTC

Monitoring

Many database performance enhancements have been implemented and all key AIQUA services have been validated. Engineering team will keep monitoring key services until all services are fully recovered.

Posted Feb 01, 2024 - 15:37 UTC

Investigating

Experiencing database overloading due to massive data traffic. Major services maintain functional but service level may intermittently degrade. Engineering Team is dedicated to scale and recover the system.

Posted Feb 01, 2024 - 04:20 UTC

This incident affected: AIQUA Services (AIQUA Web UI Service, AIQUA API Service, AIQUA Campaign Service).