AIQUA infra issue detected, partial services are gone temporarily

Incident Report for Appier Enterprise Solution

Resolved

scanned all active accounts and verified recommendation core model in good shape
Posted Jul 07, 2023 - 09:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 06, 2023 - 16:44 UTC

Update

We are continuing to investigate this issue.
Posted Jul 06, 2023 - 13:03 UTC

Investigating

started from 7/6 (UTC+8) 17:18, several services were gone due to Kubernetes deployment missing
Posted Jul 06, 2023 - 11:53 UTC
This incident affected: AIQUA Services (AIQUA API Service, AIQUA Campaign Service, AIQUA Recommendation Service).